MOBILE (Mobile Computers)

🧾 DescriptionThis article outlines the process for upgrading firmware on Windows CE-based devices using an SD card. This method is useful when a PC connection is not available or when performing field updates.EnvironmentDevice OS: Windows CEMedia: SD Card ...

🧾 Description  This article outlines the steps to upgrade firmware on Datalogic WEC7 devices using the Datalogic X-Platform Utility (DXU). Firmware upgrades are essential for applying system improvements, bug fixes, and ensuring compatibility with new...

🧾 Description  This article outlines the step-by-step process for manually updating the firmware on a Datalogic Rhino 10 using a USB flash drive. This method ensures the device is running the latest system image provided by Datalogic. Requirements USB...

🧾 Description  This article outlines how to prevent the on-screen keyboard (Soft Input Panel or SIP) from automatically appearing on Android devices by installing and configuring a third-party input method called Null Keyboard. This is useful for devi...

🧾 Description  This article provides step-by-step instructions for configuring FTP access on Datalogic Skorpio X4 devices running either Windows CE or Android OS. FTP allows for easy file transfers between the device and a PC over a network connection...

🧾 DescriptionThis article provides step-by-step instructions for upgrading the firmware on Datalogic X3 series devices using the Datalogic Firmware Utility (DFU) on a Windows host PC. This process requires a working connection between the host computer and...

🧾 DescriptionThis article explains how to retrieve the configuration from a Datalogic X3 device using the Datalogic Configuration Utility (DCU). This is useful for backing up device settings or replicating configurations across multiple units.EnvironmentDe...

🧾 DescriptionThis article explains how to apply a previously saved configuration to a Datalogic X3 device using the Datalogic Configuration Utility (DCU). This is useful for deploying consistent settings across multiple devices.EnvironmentDevice: Datalogic...

🧾 DescriptionThis article explains how to perform a factory reset on a Datalogic Memor 10 device using Recovery Mode. Recovery Mode is a separate bootable partition that allows users to reset the device, wipe data, or apply system updates—especially useful...

🧾 DescriptionThis article outlines the methods available for downloading and updating firmware on Datalogic devices. Firmware updates can enhance performance, fix bugs, and add new features. Depending on your environment, you can update a single device or ...

🧾 Description  Datalogic Android devices support field-upgradeable firmware, allowing users to update their devices with the latest enhancements and fixes. This article outlines the steps to retrieve and install the latest firmware image using the Dat...

🧾 Description  This article outlines the steps to upgrade the firmware on Datalogic Android devices using the Datalogic DXU (Device Updater Utility). Firmware upgrades are essential for applying system improvements, bug fixes, and security patches. No...

🧾 Description  This article provides step-by-step instructions for connecting an Android device to the DXU software using a USB cable. This method allows for direct communication between the device and DXU, which is useful for diagnostics, configurati...

🧾 Description      This article provides step-by-step instructions for connecting an Android or Windows device to the DXU software over a WiFi network. This process allows users to manage and interact with their devices wirelessly using the ...

🧾 Description  This article explains how to set up and manage FTP services on Datalogic mobile devices running Windows CE. FTP allows for wireless file transfers between the device and a PC, which is useful for managing files without needing USB conne...

🧾 Description  his article explains how to set up an FTP server on Android mobile devices to enable wireless file transfers between the device and a PC. This is useful for managing files on devices like Datalogic scanners without needing USB connectio...

🧾 Description  This article outlines the steps required to fully disable the automatic popup of the Software Input Panel (SIP) on Datalogic Skorpio X4 devices running Windows Embedded Compact 7 (WEC7). Disabling the SIP is useful for devices that rely...

🧾 Description  On Datalogic X4 mobile devices running Windows Embedded Compact 7 (WEC7), Internet Explorer includes a zoom feature that activates when the screen is tapped. This behavior can be disruptive in certain workflows. This article outlines ho...

Updating firmware on the Memor 10 1.1 Firmware download Register on Datalogic Developer website, create Your own LOGIN URL: http://developer.datalogic.com/ Select PRODUCTS tile Select Your Device from the list:   Select Firmware tile: ...

🧾 Description  Some Taskbook users may encounter a missing power icon from the softkey interface. This issue can be resolved by reinstalling the appropriate SoftKeys application.  🛠️ Resolution Steps 1. Download the Required Application Use the ...

🧾 Description  This article explains the behavior and limitations of the Memory Slider on Datalogic X4 mobile scanners running Windows CE. The memory slider allows users to allocate RAM between program memory and storage memory, but due to OS constrai...

🧾 Description  his article explains how to delete registry files on Datalogic mobile scanners running Windows CE. This process is useful for clearing persistent settings or troubleshooting configuration issues. Registry files are stored in the FlashDi...

🧾 Description  By default, the Skorpio X4 scanner running Windows Embedded Compact 7 (WEC7) offers preset power down timeout options (1, 2, 3, 4, 5 minutes or Never). To set a custom timeout duration, you must modify the device’s registry settings. &n...

🧾 Description  This article explains how to connect an Android 10 device to a hidden Wi-Fi network. Hidden networks do not broadcast their SSID (network name), so they require manual configuration. Android 10 does not enable hidden network support by ...

🧾 Description  This article provides step-by-step instructions for configuring the Datalogic Memor 10 Ethernet Dock for network connectivity and wireless settings. The dock can be connected directly to a PC via crossover cable or to a network via stan...

How to Upgrade the OS firmware on a Memor20 You can use the Datalogic DXU application to do upgrades.  However, that is not the intention of this document.  The process below illustrates how to do a manual or what the industry calls a side load fo...

🧾 Description  Some users report that the Skorpio X4 (WEC7) scanner connects successfully to SonicWall APs in office environments but fails to connect at store locations, despite identical network configurations and correct credentials. Symptoms Devic...

🧾 Description  This article outlines the manual process (also known as side loading) for updating the Android OS firmware on a Datalogic Memor 20 device. This method is useful when not using the Datalogic DXU application and allows direct installation...

🧾 Description  This article outlines two methods for disabling IPv6 on Datalogic devices running Windows Embedded Compact 7 (WEC7). Disabling IPv6 may be necessary for compatibility with certain networks or applications. The first method uses a comman...

🧾 Description  By default, the Camera app on the Datalogic Memor 1 device may appear in the app drawer but will immediately close when launched. This behavior occurs because the scan engine is not configured to function as a camera. To enable photo-ta...

🧾 Description While Android 4.4 (KitKat) supports TLS v1.2 at the system level, it is not enabled by default for applications using the standard API/SDK. This article explains the difference in TLS behavior between browsers and apps, and provides guidance ...

🧾 DescriptionThis article explains how to disable the zoom behavior triggered by screen taps in Internet Explorer on Datalogic devices using the Datalogic XML Utility (DXU). This is useful for improving usability in touch-based applications where zooming i...

🧾 Description  Cisco Compatible Extensions (CCX) are a set of proprietary enhancements developed by Cisco to extend the capabilities of standard 802.11 wireless LAN (WLAN) protocols. These extensions are designed to improve performance, security, and ...

🧾 Description  This article explains how to change the network-visible device name (also known as the Android hostname) on Android 4.4 devices such as Datalogic terminals. This does not change the device’s unique Device ID, but rather the name shown o...

🧾 Description  Datalogic provides a variety of SDKs to support development on Android-based PDA devices. These SDKs cater to different development environments including native Android, Xamarin, Cordova, React Native, and web-based applications. This ...

🧾 DescriptionThis article provides instructions for configuring the TSL-1128 Bluetooth RFID reader for use with Datalogic Skorpio X3 devices running Windows CE 6.0 or Windows Embedded Handheld (WEHH). The setup enables RFID scanning via Bluetooth communica...

🧾 Description  The Clean Boot process restores the Datalogic Memor X3 to its factory configuration, clearing the working RAM, registry, and file system. This is useful for resolving persistent issues or preparing the device for redeployment.   &n...

🧾 Description  A Hard Reset safely restarts the Joya Touch A6 device by resetting all hardware components. This method is useful when the device becomes unresponsive or experiences a critical failure. It does not erase data and is safe to perform unde...

🧾 Description  This article outlines the steps to perform a Clean Boot on the Datalogic Elf device running Windows CE 6.0. A clean boot restores the device to its factory default state, clearing user data and configurations. This is useful for trouble...

🧾 Description  This article explains how to perform a factory reset on the Datalogic DL-AXIST Android device using Recovery Mode. This method is useful when the device is unresponsive, experiencing system crashes, or requires a full reset to restore d...

🧾 Description  This article explains how to perform a factory reset on Datalogic Skorpio or Falcon X4 devices running Android OS using Recovery Mode. Recovery Mode is a separate bootable partition that allows users to reset the device, wipe data, or i...

🧾 DescriptionThis article provides instructions for enabling and configuring the built-in FTP server on Datalogic Memor X3 devices running Windows CE. FTP allows file transfers between the device and a remote computer over a TCP/IP network using the WLAN i...

🧾 Description  This article outlines the steps required to enable WPA-TKIP encryption on a X4 device running Windows Embedded Compact 7 (WEC7). While WPA-TKIP is deprecated and considered insecure by the Wi-Fi Alliance, it may still be required for le...

🧾 DescriptionThis article explains how to collect WiFi logs from Datalogic X4 devices running Windows CE. These logs can be useful for troubleshooting wireless connectivity issues.EnvironmentDevice: Datalogic X4 SeriesOperating System: Windows CEConnection...

🧾 DescriptionThis article outlines the necessary steps and files required to enable SQL Server Compact Edition (SQL CE) functionality on Windows CE 6.0 and Windows Embedded Compact 7 (WEC7) devices. SQL CE is not pre-installed on these platforms and must b...

🧾 Description  This article outlines the maximum transmit power levels for the Skorpio X5 handheld terminal across various Wi-Fi frequency bands. These values are important for network planning, regulatory compliance, and optimizing wireless performan...

🧾 Description  Many mobile PDA devices that rely on 3G cellular networks have lost phone and data connectivity due to the shutdown of 3G services by major U.S. carriers. This affects devices using older SIM cards or radios that do not support 4G or hi...

🧾 Description  This article outlines the steps to restore the Windows 10 IoT operating system on a Datalogic Rhino II using a USB flash drive and the imageUSB utility. Requirements USB Flash Drive (8GB or larger)RhinoWin10IoT.zip firmware image file f...

🧾 Description  Some users may experience an issue where the Rhino II terminal restarts automatically after being powered off. This behavior can be corrected by adjusting the BIOS settings, specifically the Force Cold Reset option.   🛠️ Resolutio...

🧾 Description  This article explains why audio autoplay may not work in modern versions of Google Chrome and other Chromium-based browsers, such as the default browser on Datalogic Memor K devices. It also provides a workaround to help developers and ...

🧾 DescriptionThe AIM Code ID is a 3 character ISO/IEC identifier generated by the decoder of a scanner and gives information about the symbology of the barcode which was scanned.Format:  ]cmwhere:] = flag character (ASCII 93)c = code character (define...

🧾 DescriptionThis article provides step-by-step instructions for creating a system backup and performing a system restore on Datalogic Rhino II devices running Windows 10 IoT or Windows Embedded Compact 7 (WEC7). The process uses a bootable USB memory stic...

🧾 Description    This article outlines the recommended configuration for Falcon X3+ handhelds to ensure reliable wireless performance when connecting to Meraki MR46E access points. These settings have been successfully implemented across multiple...

🧾 Description  This article outlines the steps required to successfully connect a Datalogic X3 device running Windows Embedded Handheld 6.5 (WEHH 6.5) to a PC using Windows Mobile Device Center (WMDC). This connection allows for synchronization, file ...

🧾 Description  This article explains how to install and activate a custom numeric-only keyboard on Android devices, such as the Memor 10, to restrict input to numeric values. This is particularly useful for applications requiring barcode scanning, num...

🧾 DescriptionThis article explains how to remap the Backspace key (hex:0008) on an SX5 device to send a combination of Backspace + Delete (hex:0008 + hex:007F) using Velocity scripting. This remapping is not possible using onboard tools or Scan2Deploy (S2D...

🧾 Description  Some users report that the Rhino II terminal powers off when the main power supply is disconnected, even though a UPS (Uninterruptible Power Supply) is installed. This issue is typically caused by incorrect power management settings in ...

🧾 Description  This article explains how to remotely access Datalogic Memor 10 and Memor 20 Android devices using TeamViewer QuickSupport. Remote access is useful for assisting operators, performing maintenance, or troubleshooting issues in the field....

🧾 Description  On Datalogic Skorpio X3 and Memor X3 devices running Windows Embedded Compact 7 (WEC7), users may encounter a Wi-Fi status labeled “Externally Disabled” in the SCU (Summit Client Utility). This status indicates that the Wi-Fi radio has ...

🧾 DescriptionThis article addresses a common issue with Rhino II Android devices where the device remains connected to a distant Access Point (AP) until the signal is completely lost, causing a disconnection and session loss before reconnecting to a nearby...

🧾 Description  This article explains how to use the DL Battery Manager App to generate battery usage logs and estimate battery life on a Datalogic Memor 1 device. By configuring the device and enabling data logging, users can monitor battery consumpti...

🧾 Description  This article outlines best practices for installing and configuring the Microsoft Remote Desktop (RD) Client on Datalogic devices running Windows Embedded Compact (WEC). While the RD Client is a Microsoft component embedded “as-is” in D...

🧾 Description  This article explains the purpose and behavior of the Apply Toggle in Scan2Deploy (S2D) when deploying configuration profiles to Datalogic devices.     🛠️ Resolution Steps What Is the Apply Toggle? The Apply Toggle appears wh...

🧾 DescriptionThis article outlines how to use SureLock and SureFox—two kiosk-mode applications developed by 42Gears—on Datalogic Skorpio X4 and Skorpio X5 Android devices. It also presents Datalogic’s native alternatives: Datalogic Launcher and Datalogic E...

🧾 Description  This article outlines the process for updating firmware on Datalogic Android mobile computers. Firmware updates are released by Google or Microsoft to improve system performance, security, and compatibility. Datalogic makes these update...

🧾 Description This article explains how to customize the drop-down quick settings menu on Datalogic Memor A6 and Joya Touch A6 Android devices. This menu provides fast access to commonly used settings and can be tailored to suit operational needs. &nb...

🧾 Description Windows CE devices, including Skorpio X4 WEC7, may encounter errors when attempting to connect to Windows Server 2012 or 2016 via Remote Desktop Protocol (RDP). These errors are typically due to security protocol mismatches between the l...

🧾 Description   This article explains how to use the autostart.ini file to automatically create desktop shortcuts for programs stored in the FlashDisk folder on Datalogic devices running Windows Embedded or CE. This method is useful for ensuring ...

🧾 Description  This article outlines how to configure ASCII character output (such as carriage return or line feed) on the Datalogic Skorpio X4 using Ivanti TelnetCE. This is useful when customizing scanner behavior for VT or WEB emulation modes. ...

🧾 Description  This article provides step-by-step instructions for enabling the checksum feature for EAN-13 barcode symbology within the Wavelink Velocity Console. This configuration ensures that the checksum digit is included when scanning EAN-13 bar...

🧾 Description  Customers may encounter license errors or missing license messages when launching Wavelink Terminal Emulation (TE) on devices that are supposed to be pre-licensed. This issue typically arises due to version mismatches or hardware change...

🧾 DescriptionThis article explains a known issue affecting Skorpio X5 (SX5) devices running Android 11 when attempting to connect to enterprise Wi-Fi networks using PEAP authentication without specifying a domain. The issue is caused by stricter security r...

🧾 DescriptionThis article outlines the recommended process for updating Datalogic Memor 10 (M10), Memor 20 (M20), and Skorpio X5 (SX5) devices from early firmware versions (e.g., A9/1.03) to Android 11 (A11/3.14). Due to changes in Android’s file system an...

🧾 Description  Users may encounter the following error when attempting to establish a remote networking connection on a Windows CE device: Error Message:"Remote Networking" — "You have been disconnected from the remote computer you dialed, verify your...

🧾 Description  This article explains how to disable SNMP (Simple Network Management Protocol) services on Datalogic mobile devices running Windows CE. Disabling SNMP can help improve device security by preventing unauthorized remote access and monitor...

🧾 Description  This article outlines the steps required to configure Datalogic Memor and DL-Axist handheld scanners to work seamlessly with AmberPOS, including barcode scanning, data transfer, and application setup.      🛠️ Resolution ...

🧾 Description  This article explains how to change the default USB connection behavior on Android devices. This setting determines how the device interacts with a computer when connected via USB—whether it charges only, transfers files, shares interne...

🧾 Description  This article outlines which Rhino and Blackline industrial terminals are suitable for use in freezer environments, based on their hardware specifications.  🛠️ Resolution Steps    Qualified ModelsThe following part number...

🧾 DescriptionThis article provides a step-by-step guide to upgrade a Datalogic Joya Touch A6 device from Android 7 to Android 9 using Datalogic Stager (DL-Stager). This method is ideal for devices that do not support the “Hi there” screen required by newer...

🧾 Description  This article explains how to mirror and control your Android device from a Windows PC using scrcpy, a lightweight and fast screen mirroring tool that does not require root access. Requirements Windows PCAndroid deviceUSB cableADB (Andro...

🧾 Description  This article explains how to install and use a lightweight Android application for testing touch screen responsiveness. The app visually displays areas of the screen that are not registering touch input, making it useful for diagno...

🧾 DescriptionThe EaseOfCare programs help you to maximize the availability of your product while protectingyour investment by providing the fastest and fully-trusted repair service. 🛠️ Resolution StepsDepending on how much you want to keep the unpred...