🧾 Description
Customers may encounter license errors or missing license messages when launching Wavelink Terminal Emulation (TE) on devices that are supposed to be pre-licensed. This issue typically arises due to version mismatches or hardware changes.
🛠️ Resolution Steps
Common Causes & Solutions
1. TE Version Mismatch
Cause: A newer version of Wavelink TE has been manually installed by the customer. This version may have a release date significantly newer than the original factory-installed version, making it incompatible with the pre-license.
Solution:
- Reinstall a TE version that matches the manufacturing date of the device.
- You can find compatible versions on the Ivanti Wavelink support site.
2. Mainboard Replacement During Repair
Cause: The device’s mainboard was replaced, and the new board does not carry the original pre-license.
Solution:
- Submit the device serial number (SN) to Level 3 (L3) support.
- Request an authorization code to manually enable the pre-license.
Additional Notes
- Always verify the TE version against the device’s manufacturing date before installing.
- Keep a record of serial numbers for devices that have undergone hardware repairs.
- For large-scale deployments, consider using Ivanti Avalanche or Velocity Console to manage licensing centrally.