🧾 Description
This article outlines the process for updating firmware on Datalogic Android mobile computers. Firmware updates are released by Google or Microsoft to improve system performance, security, and compatibility. Datalogic makes these updates available to customers through its developer portal, with access governed by licensing agreements such as Datalogic Shield.
🛠️ Resolution Steps
1. Access the Firmware
- Visit the Datalogic Developer Portal: https://developer.datalogic.com/mobile-computers/products
- Select your device model (e.g., Memor 10, Skorpio X5).
- Enter the Serial Number (S/N) of your device to check firmware availability.
Note: If the firmware is not available for download, your device may require a Datalogic Shield license.
2. Licensing Requirements
- If a license is required, you can purchase one based on your desired coverage period.
3. Install the Firmware
- Once downloaded, the firmware file can be installed on any device of the same model.
- Follow the device-specific instructions for firmware installation (e.g., via DXU, Recovery Mode, or ADB).
4. Review Release Notes
- Each firmware version includes release notes detailing:
- Bug fixes
- Security patches
- Feature enhancements
5. Optional: Espresso Extension
- For certain apps (e.g., SureFox, SureLock), you may need to install the Espresso Extension.
- This extension is developed by Datalogic and certified by Google to ensure compatibility with Android devices.
Important Notes
- Always back up your device before performing a firmware update.
- Ensure the battery is fully charged or the device is connected to power during the update.
- Firmware updates may reset device settings depending on the method used.