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🧾 Description 

This article explains how to remotely access Datalogic Memor 10 and Memor 20 Android devices using TeamViewer QuickSupport. Remote access is useful for assisting operators, performing maintenance, or troubleshooting issues in the field.

Prerequisites

  • The Android device must be connected to the internet via Wi-Fi or cellular data.
  • A PC with TeamViewer installed.
     

🛠️ Resolution Steps

On the Android Device


Install TeamViewer QuickSupport

Launch QuickSupport

  • Open the app and accept the terms and conditions.
  • A prompt will appear to download the required Datalogic Add-On.

Install the Datalogic Add-On

  • Tap Download when prompted.
  • Install the Datalogic Add-On from the Play Store.

Get the Device ID

  • Relaunch TeamViewer QuickSupport.
  • The app will display a unique TeamViewer ID for the device.


On the PC

Launch TeamViewer

  • Open the TeamViewer application on your PC.

Connect to the Device

  • Enter the TeamViewer ID shown on the Android device.
  • Click Connect.
  • Once the connection is established, you can view and control the device remotely.


Important Notes

  • Ensure the device remains connected to the internet during the session.
  • The Datalogic Add-On is required for full remote control functionality.
  • TeamViewer is compatible with Android Enterprise Recommended (AER) devices like Memor 10 and Memor 20.
     

 

Keywords: TeamViewer, Memor 10, remote desktop, remote access. Android, Add-on datalogic, Teamviewer quicks support, mobile
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