🧾 Description
This article outlines the manual process (also known as side loading) for updating the Android OS firmware on a Datalogic Memor 20 device. This method is useful when not using the Datalogic DXU application and allows direct installation of the firmware from internal storage.
Prerequisites
- A firmware ZIP file downloaded from the official Datalogic source.
- A USB-C cable to connect the Memor 20 to a PC.
- A Windows PC with File Explorer access.
⚠️ Important: Do not unzip the firmware file. It must remain in its original .zip format.
🛠️ Resolution Steps
Steps to Upgrade
1. Prepare the Firmware File
- Download the firmware .zip file from the appropriate Datalogic source.
- Do not unzip the file.
2. Connect Memor 20 to PC
- Use a USB-C cable to connect the device to your PC.
- Power on the Memor 20 if it’s not already on.
3. Enable File Transfer Mode
- Swipe down from the top of the screen.
- Tap the notification:
- “Android System – Charging this device via USB”
- Tap again to open USB Preferences.
- Select “File Transfer”.
- Close the USB Preferences window.
4. Transfer Firmware File
- On your PC, locate the downloaded .zip firmware file.
- Open File Explorer and find the connected Memor 20 device.
- Navigate to Internal Shared Storage.
- Paste the .zip file into this directory.
5. Initiate the Upgrade on Memor 20
- Disconnect the USB cable.
- Swipe down and tap the Settings (Gear Icon).
- Navigate to:
- Datalogic Settings > System Update
- Tap Local Upgrade.
- Tap the hamburger icon to open file navigation.
- Select Memor 20 to access internal storage.
- Locate and tap the firmware .zip file (e.g., Q10_WWAN...).
- Tap INSTALL UPDATE to begin the upgrade.
6. Monitor and Complete the Upgrade
- Progress messages will appear during the update.
- Swipe down to monitor status.
- Once complete, a message will display:
- “The update has been successfully applied!”
- Tap REBOOT NOW.
7. Verify Firmware Version
- After reboot, swipe up to access the home screen.
- Go to Settings > System > About Phone.
- Scroll to Build Number to confirm the updated firmware version.
Optional: Perform Factory Reset
To apply a clean image after upgrade:
- Go to Settings > System > Advanced > Reset Options.
- Tap Erase all data (factory reset).
- Confirm by tapping RESET PHONE.
⚠️ Warning: This will erase all apps, files, and settings, restoring the device to factory defaults.
Additional Notes
- Ensure the device is fully charged before starting the upgrade.
- Avoid interrupting the process once the update begins.
- Use only official firmware files from Datalogic to prevent device issues.